Privacy Policy for ArcSite

Last Updated: September 3, 2025

Introduction

At ArcSite, we are committed to protecting the privacy, confidentiality, and security of our customers’ information. Our privacy practices are designed to align with recognized security and privacy standards and reflect our ongoing commitment to safeguarding personal information throughout its lifecycle.

Information We Collect

We collect information about you in several ways, including:

1. Information You Provide: This includes personal information you provide when you subscribe to our services, create an account, complete a transaction, or sign up for a newsletter. It may include your name, email address, phone number, payment information, and other details necessary to provide our services.
2. Information from Your Use of Our Services: We collect information about your interactions with our website, including the pages you visit, your searches, purchases, and other actions on the site.
3. Information from Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities over time and across different websites following your use of our site.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services.
• Process transactions and send related information, including confirmations and invoices.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and customer service requests.
• Communicate with you about products, services, offers, promotions, and events offered by ArcSite and others, and provide news and information we think will be of interest to you.

Sharing of Information

We do not share personal information with third parties except in the following circumstances:

• With your consent.
• With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• With third-party vendors, consultants, and service providers (“Sub-processors”) who perform services on our behalf and require access to personal information to do so. These Sub-processors are contractually obligated to protect personal information, limit its use to providing services to ArcSite, and maintain security measures consistent with industry standards.

Your Rights and Choices

You have the right to request access to or deletion of your personal information. To make such a request, please contact us at [Insert your contact email]. You may also opt out of receiving marketing or promotional emails from us by following the unsubscribe instructions included in those emails.

We will respond to verified requests to access, correct, or delete personal information within a reasonable timeframe and in accordance with applicable laws. We may retain certain information as required to comply with legal obligations or to protect our legal rights.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Use of reCAPTCHA

We use Google reCAPTCHA to protect our forms and website from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. This data is used solely to improve reCAPTCHA and for security purposes.

The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Information Security and Safeguards

We implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards include, but are not limited to:

• Access controls based on job role and least-privilege principles
• Encryption of data in transit and at rest where appropriate
• Monitoring and logging of system activity
• Regular security reviews, testing, and risk assessments

ArcSite’s security controls are designed to align with industry-recognized standards, including the SOC 2 Trust Services Criteria.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention and disposal practices.

Security Incident Response

ArcSite maintains incident response procedures designed to detect, respond to, and recover from security incidents involving personal information.

In the event of a confirmed, material data breach affecting personal information, we will notify affected customers and applicable regulators as required by law.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at marketing@arcsite.com.

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